Frequently Asked Questions
Unfortunately, at this time, Sutton Boutique is unable to accept any returns.
Can I change my order?
Unfortunately, this is not possible. Please carefully review your order before you submit your order at checkout! Our warehouse will receive and process the order the same day.
I have store credit, how do I use it?
Apply any store credit or coupon codes at checkout. Please note that some coupons can only be used once or up to a number of times before they expire.
What do I do if my coupon code does not work?
Some coupons can only be used up to a certain amount of times; thus, that coupon may have reached its maximum number of times it can be used or it may have expired. Please use your coupon/discount codes right away! You may email us at email@example.com, let us know where you got this coupon code, and we can check if it has expired.
Will coupons or my store credit expire?
Yes! Please use any coupons or store credits you may have before the expiry. Don't miss out!
If an item is sold out, when will it be re-stocked?
Unfortunately, due to limited supplies and special promotions, items may or not may be re-stocked. Send us an email to firstname.lastname@example.org to let us know which item you would like to see return to our store.
Shipping & Tracking
Where does Sutton Boutique ship to?
Sutton Boutique will ship to any province in Canada.
How much is shipping?
The cost of shipping will be based on what province you live in and will also depend on what delivery method you have chosen. These totals will appear at checkout.
How long does shipping take?
Orders will be shipped within two (2) business days from the online order. The package will arrive within 4 business days from placing the order if you selected "fast delivery" and within 7-14 days from placing the order if you selected "standard delivery".
When will I receive my tracking number for my order?
Our shipping department will email you at your sutton.com email (@sutton.com) as soon as the order is shipped, typically within 2 business days of placing the order.
What other charges are there?
Each customer is responsible for their own shipping and tax charges, depending on the province.
When will my credit card be charged?
Your credit card will be charged when you submit your order.
What methods of payment can I use?
At this time, we accept direct credit card payment.
What currency type is shown on Sutton Boutique?
All prices shown are in Canadian Dollars (CAD).